Businesses are increasingly integrating advanced technologies to transform their operations and unify their communications ...

CMOs face rising ROI pressure, tech skill gaps and AI disruption. Here's what 500+ marketing leaders revealed in our 2025 State of the CMO Report.

When service quality, tone or responsiveness varies between a brand’s app, its store, and its contact center, trust erodes ...

Sprinklr, the unified customer experience management (Unified-CXM) platform for modern enterprises, today announced an expanded partnership with Aramex, a global leader in logistics and transportation ...

CMSWire’s State of Digital Customer Experience 2025 report unpacked: real ROI drivers behind AI, personalization and customer ...

Dialpad continues its leadership as the only contact center platform that can coach agents in real time with native Ai SAN FRANCISCO--(BUSINESS WIRE)--Dialpad, Inc., the leading Ai-powered ...

New technology combines Data Axle's proprietary data and AI-driven identity resolution to unlock deeper insights and scalable audience activation DALLAS, May 13, 2025 /PRNewswire/ -- Today, Data Axle, ...

Forecast marketing outcomes with accuracy, and these predictive models and tools turn raw data into actionable insights.

Why B2B marketers need to prioritize customer loyalty and retention alongside new business to sustain revenue growth in a ...

New SSO feature bolsters security and streamlines access for enterprise clients, reinforcing commitment to a robust security framework. AUSTIN, Texas, May 13, 2025 /PRNewswire/ -- TrueDialog, a ...

Personalization is the heart of modern email marketing—but Google’s latest moves strip it away, one discount tag at a time.

Forget rearview metrics—chief data officers are using predictive analytics to steer goal-setting with real-time, ...